Common Questions

Where do you ship?
We currently ship free of charge to the contiguous United States only. We do not ship internationally.

How long does shipping take?
Free standard shipping on all U.S. orders, including large freight items, with no hidden fees. We currently ship to the contiguous United States only (no international shipping). Orders are processed within 1 business day (Monday-Saturday); orders placed after 11:00 PM CST are processed the next business day. Small and medium items arrive 1-3 business days after processing. Large/freight items arrive 3-7 business days after processing.

What is your return policy?
You have 90 days from the date of delivery to return an item, whether defective or simply not what you wanted. We never charge restocking fees. Crenvu covers return shipping both ways, at no cost to you. Once we receive your returned item, a full refund is processed within 3-5 business days.

Do you charge restocking fees?
No. We never charge restocking fees on any return.

How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also visit our Track Order page and enter your order number and email.

Are your products genuine?
Yes. Crenvu LLC is an authorized retailer of Keter, Outsunny, and other outdoor storage brands. See our Product Authenticity & Sourcing page for details.