Returns & Refunds
Refund & Return Policy
Your satisfaction is our priority — if something isn’t right, we’ll make it right.
📅 Last Updated: August 2026
Customer Satisfaction Guarantee
We want every Crenvu customer to be completely satisfied with their purchase. If something isn’t right with your order — for any reason — we’re here to make it right, quickly and without hassle.
We want every Crenvu customer to be completely satisfied with their purchase. If something isn’t right with your order — for any reason — we’re here to make it right, quickly and without hassle.
90
Day Return
Window
Window
$0
Restocking
Fees — Ever
Fees — Ever
3–5
Business Days
Refund Processing
Refund Processing
Return Eligibility
You can return an item within 90 days from the delivery date. To qualify:
- We accept returns of both defective and non-defective products.
- We accept returns of items that are new or in like-new condition.
- This applies to every product Crenvu sells, including large freight items like sheds, pergolas, and gazebos.
How to Request a Return
Follow these simple steps to start your return:
1
Reach Out First
Email us at Contact@crenvu.com or call +1 (270) 466-1265 with your order number and the reason for your return. If the item is damaged or defective, please include photos.
Email us at Contact@crenvu.com or call +1 (270) 466-1265 with your order number and the reason for your return. If the item is damaged or defective, please include photos.
2
Get Your Free Label
We’ll send you a free prepaid return shipping label along with packing instructions — no cost to you.
We’ll send you a free prepaid return shipping label along with packing instructions — no cost to you.
3
Pack & Ship the Item
Pack the item securely, attach the provided label, and drop it off using the method included in your instructions.
Pack the item securely, attach the provided label, and drop it off using the method included in your instructions.
4
Receive Your Refund
Once we receive your return, your refund is processed within 3–5 business days to your original payment method — no restocking fees, ever.
Once we receive your return, your refund is processed within 3–5 business days to your original payment method — no restocking fees, ever.
Return Shipping Costs
Defective, Damaged, or Incorrect Items
We cover all return shipping costs at no charge to you and provide a free prepaid return label.
Change of Mind / Buyer’s Remorse
We provide a free prepaid return label on every approved return. You never pay to return an item to us.
No Restocking Fees — Ever
In every case, once we receive and inspect the returned item, you’ll get a full refund with zero restocking fees, processed within 3–5 business days.
In every case, once we receive and inspect the returned item, you’ll get a full refund with zero restocking fees, processed within 3–5 business days.
Refund Process
- Once your return is received, your refund is processed within 3–5 business days.
- You’ll receive a full refund of the purchase price, with no restocking fees.
- Refunds are issued to your original payment method.
- We never charge restocking fees, on any order.
Wrong or Damaged Items
Received the Wrong Item, or Something Arrived Damaged?
Email us at Contact@crenvu.com with a photo of the item and your order number. There’s no need to return it — we’ll send a replacement or issue a full refund, whichever you prefer. See our Freight Shipping Policy for guidance specific to large freight deliveries.
Email us at Contact@crenvu.com with a photo of the item and your order number. There’s no need to return it — we’ll send a replacement or issue a full refund, whichever you prefer. See our Freight Shipping Policy for guidance specific to large freight deliveries.
Related Policies
Contact Information
We reply to all return requests within 1 business day.
Phone+1 (270) 466-1265
EmailContact@crenvu.com
Business HoursMon – Sat: 9:00 AM – 6:00 PM CST
Sunday: Closed
Sunday: Closed