Privacy Policy
How Crenvu LLC collects, uses, and protects your personal information when you shop at crenvu.com.
Data We Collect
Provided Directly
- Full name, shipping & billing address
- Phone number and email
- Payment details (never stored on our servers)
- Order history and support messages
- Account login, if you create one
Collected Automatically
- IP address and browser type
- Pages viewed and time on site
- Device and operating system
- Search terms and referring URLs
- Cookie and tracking data (Section 7)
How Your Data Is Used
- Process and ship your orders
- Send order confirmations, shipping updates, and tracking details
- Respond to customer service requests
- Handle returns, refunds, and warranty claims
- Detect and prevent fraud
- Improve our website, products, and customer experience
- Send promotional emails — only with your consent, unsubscribe anytime
- Meet applicable legal requirements
Consent
How we obtain it: you consent when you share information to place an order, arrange shipping, or process a return.
How to withdraw it: contact us at Contact@crenvu.com or +1 (270) 466-1265. Withdrawing consent may limit our ability to provide certain services.
How We Share Your Information
We never sell, trade, or rent your personal information. We share it only in these circumstances:
- Service providers: payment processors, shipping/freight carriers, email platforms — only as needed to complete your order
- Legal requirements: when required by law, court order, or government authority
- Business transfers: if Crenvu LLC is acquired or merged
- Fraud prevention: to protect our rights and prevent fraudulent transactions
Payment Security
All transactions run through PCI-DSS-compliant payment gateways. Your full card number is never stored on our servers; all payment data is SSL-encrypted.
We accept: Visa, Mastercard, American Express, Discover, and other major payment methods shown at checkout.
Data Retention
We keep your personal data as long as needed to maintain order history, meet legal/tax obligations, and resolve disputes. Email Contact@crenvu.com to request deletion — processed within 30 days, subject to legal retention requirements.
Cookies & Tracking
🍪 Essential
- Shopping cart & login session
📈 Analytics
- Understand site usage
📣 Marketing
- Show relevant advertising
⚙️ Preference
- Remember your settings
Manage or disable cookies in your browser settings. See our Cookie Policy for full detail.
Third-Party Services
Each provider maintains its own privacy policy, which we encourage you to review.
Your Rights
🔍 Access & ✏️ Correction
- Request a copy of your data, or ask us to fix inaccuracies
🗑️ Deletion & 📦 Portability
- Request erasure, or a structured, portable copy
To exercise any right, contact us at Contact@crenvu.com.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect data from children — if you believe a child has submitted information to us, contact us and we'll delete it promptly.
Security Measures
- SSL encryption on all pages
- PCI-DSS-compliant payment processing
- Full card numbers never stored on our servers
- Ongoing security monitoring
No method of transmission is 100% secure, but we take every reasonable step to protect your data.
External Links
Our site may link to third-party websites. We're not responsible for their privacy practices — review their policies before sharing information.
US State Privacy Rights
California (CCPA/CPRA)
- Know, delete, correct, and opt out of sale/sharing of your data
Virginia (CDPA)
- Access, correct, delete, and opt out of targeted advertising
Colorado & Connecticut
- (CPA/CTDPA) Access, correct, delete, opt out of targeted ads
Texas (TDPSA)
- Access, correct, delete, opt out of certain processing
Want to opt out of the sale or sharing of your personal data?
Do Not Sell My Information →Email Contact@crenvu.com to submit a request — we respond within 45 days (extendable by 45 more, with notice).
Changes to This Policy
We may update this policy from time to time — we'll revise the "Last Updated" date above. Continued use of our site after changes means you accept the updated policy.
Contact Us
Questions about this policy? We're here to help.